FAQ

Frequently Asked Questions

Have a question? Scroll below to find the answer.

If you still have doubts, send us an email on info@katjasimon.com

MY PURCHASE

Please check your spam/promotional folders in your inbox. If it’s still not there, let us know about your issue on info@katjasimon.com

Due to the digital, non-tangible nature of our products, we do not offer refunds as the product cannot be returned. Make sure you read through the whole description before purchasing a course or guide. Don’t hesitate to send us an email if you want anything clarified.

GUIDES

No, all our guides are digital products.

You can buy the products on your mobile phone or tablet, but we recommend you download it to your desktop.

Some products can be viewed and partly used on mobile devices, but to get the most out of your purchase, use a computer.

GENERAL

Yes we do, but at the moment all spots are sold out.

You can sign on to the waiting list by sending us a quick email to info@katjasimon.com

Yes! Please check out the calendar of workshops we organize and teach at here.

PRESETS

  • Adobe® Lightroom® 4 or later;
  • Adobe® Camera Raw CS6 or later

Check this easy tutorial here.

Yes, the presets work on jpeg files.

However they are intended to be used on RAW image files, which we recommend you use for best results.